Total Network Support

Annual IT support agreementPay-as-you-go support

What can we do for you?

Once you have logged a call with us one of our experienced IT professional will be assigned to deal with your call, diagnose any problem and implement the solution. They will discuss the solutions available to you with an estimate of the costs involved. The visiting engineer is our own full time employee, we do not sub-contract calls so that you can be clear about who is in control....that's you by the way!

We commonly provide support for networks like:-

Moving users - whether it's a different location or a different P, even if a new network point is needed.
Migrating user data across the network.
Mapping Network drives.
Program installation.
Intermitent network problems.
TCP-IP problems.
Faulty cabling infrastructure.
Faulty network points.
Faulty network switches, network hubs and routers.
Broadband problems - with setup and failure.
Wireless network problems.
Patch pannel problems.
Setting up a new network.
Network cabling work - new installations or network extensions or upgrades. Click here for more information about new network installation and extension.

What products do we support?

We don't mind what badge is on the front of your networking equipment. The common makes we see are:-

HP, 3Com, Cisco, Zyxel, Sonic Wall, Netgear, DLink.
Cat5, Cat5e, 10 base, 100 base, 1000 base Ethernet networks.

What service do we provide?

If you have a full support agreement with us your networking infrastructure and equipment will already have unlimited cover so you just need to contact us on 0118 984 5005 and log the call. We'll respond ASAP and you'll see us on site usually well within the 4 hour response time.

If you are not already covered by one of our maintenance agreements then you can simply use us when you need us on an Ad Hoc basis and pay as you go. For our latest call out rates and to arrange a call just click here.

For Ad Hoc calls we endeavour to attend your site within 48 hours of placing the call. This is effected by workload so we can give you a more accurate time scale when you log the call.