Laptop Support

Either as part of a maintenance agreement with guaranteed response times (usually 4 or 8 hrs) and one fixed cost for the year or as Ad Hoc calls where you pay as you go, we can support you..

What can we do for you?

We'll send a professioanl and experienced IT professional to your site to diagnose your problem and implement the solution. They will discuss the solutions available to you with an estimate of the costs involved.

It's not unusual to find that a laptop fault needs to be repaired to component level and we have our own workshop in Pangbourne who can effect the necessary repairs quickly and return the laptop back to you.

We comonly fix faults like:-

Dead laptop
AC PSU problems
Power problems
Short battery life or charging faults
Faulty system board (we take these back to our workshop in Pangbourne to do)
Fan faults
Drive failure
Error messages
Slow PC operation
Memory errors
Blue screen error
PC crashing or hanging
PC Freeze
Keyboard or mouse problems
Screen replacement (we take these back to our workshop in Pangbourne to do)
Hard drive upgrades - including safe data transfer with minimal down time
Data backup to DVD/CD, hard drive, USB external hard drive
Network problems - both cabling or netwotking equipment faults
Laptop installation
Laptop setup and configuration for new user accounts

As well as solving your immediate problem we can also provide preventative Laptop maintenance to avoid down time in the future:-

Disk health analysis - including disk space
Install and manage updates for Windows
Event log review - to spot any failures
Review your backup stretegy for both data and power
Scheduled preventative maintenance calls

What products do we support?

We don't mind what badge is on your laptop. Obviously we are very experienced on the top maunfacturer units but are just as comfortable fixing clone machines as well. Regular laptops we see are:-

ACER aspire, ACER Extensa, ACER Travelmate.
Compaq EVO, Compaq Presario, Compaq NC series, Compaq NX series.
Dell Inspiron, Dell Latitude, Dell Vostro, Fujitsu Siemens Lifebook range.
HP N series, HP NX series, IBM Thinkpad series, NEC Versa, Panasonic Toughbook.
Sony VAIO, Toshiba Portege, Toshiba Satellite, Toshiba Satellite Pro, Toshiba Qosmio, Toshiba Tecra.
Any other make and model laptop.